Shipping policy
Shipping Policy
Last updated: April 2026
How Shipping Works
Green Basket Co is a 100% vegan dropship marketplace. All products are shipped directly to you by our independent vendor partners — this means your order goes straight from the brand to your door, with no middleman handling your goods.
Shipping Rates
Shipping rates are calculated in real time at checkout based on your delivery address, order weight and dimensions, and your chosen carrier service. You will see the exact shipping cost before completing your purchase — there are no hidden fees.
Carriers
We ship via a network of trusted carriers including USPS, UPS, FedEx and DHL, made available through our EasyPost carrier integration.
Processing & Delivery Times
| Timeframe | |
|---|---|
| Order processing | 1–2 business days |
| Standard delivery | 3–7 business days |
Delivery timeframes are estimates, not guarantees, and may vary by carrier, service level and destination.
Where We Ship
We currently ship within the United States only, to all 50 states.
Multiple Vendors, Multiple Shipments
If your order contains products from more than one vendor, items may be shipped separately and arrive at different times. You will receive individual tracking information for each shipment.
Order Tracking
Once your order is dispatched, you will receive an automated shipping confirmation email with your tracking details. You can use this to track your delivery directly with the carrier.
Lost, Delayed or Damaged Orders
If your order arrives damaged, is delayed beyond the stated timeframe, or is not received, please contact us at support@greenbasketco.com. We will coordinate with the vendor and carrier to resolve your issue as quickly as possible.
Shipping Fees & Refunds
Shipping fees are non-refundable unless the return is due to a vendor error (wrong item, damaged product or non-delivery). Please refer to our Returns & Refunds Policy for full details.
Questions?
Email us at support@greenbasketco.com — we're here to help.